Wyblo supports teams looking to meet ISO 9001 requirements
The International Organization for Standardization (ISO) provides certification that highlights a company’s commitment to quality, knowledge, and professionalism. It signals to consumers that the product or service will exceed their expectations through various measurements and requirements set by the non-governmental organization. ISO has different types of criteria for different organizations including Information Security Management (ISO/IEC 27000), Occupational Health and Safety (ISO 45000), and Sustainable Events (ISO 20121).
One of the more popular standards is ISO 9001, which focuses on quality management within an organization, focusing on helping organizations “improve the quality of their products and services and consistently meet their customers’ expectations”. With 7 requirements, this may seem daunting at first glance, but systems like Wyblo are here to help. Supporting these requirements, Wyblo is a great investment for training teams looking to elevate their brand.
Sustained success is achieved when an organization attracts and retains the confidence of customers and other interested parties
It’s obvious having a customer-focused culture is beneficial to an organization, but maintaining that can be difficult. With Wyblo, you can easily understand your customers’ needs through automatic and analytic pre-assessments that allow your customers to share what they expect from the course so you can adjust your training to meet their needs. You can also easily measure and monitor customer satisfaction through end-of training surveys to ensure your organization is striving to fulfill its objectives.
Engagement of People
To manage an organization effectively and efficiently, it is important to involve all people at all levels and to respect them as individuals
To ensure quality standards are being met, it is important to maintain open communication within the organization. As organizations begin to expand, it is difficult to have open and organized discussions with all stakeholders. Wyblo helps organizations facilitate these discussions with one another by offering shareable dashboards that accessibly show how trainers are doing, giving training managers the opportunity to provide support as needed.
Consistent and predictable results are achieved more effectively and efficiently when activities are understood and managed as interrelated processes that function as a coherent system.
While keeping engagement within an institution up, it is also important to have the systems in place that are centralized and provide consistent results. While this system can be simply internal processes, implementing a long-term tool, like Wyblo, that manages all stakeholders can optimize quality within an organization.
Successful organizations have an ongoing focus on improvement.
Organizations that strive for continuous improvement and celebrate achievements are recognized by the marketplace. Creating improvement objectives and applying basic tools to track, review, and audit are concrete ways organizations can show they are striving to improve. Wyblo is designed to help training organizations improve their courses through data-backed surveys, helping organizations qualify for ISO 9001 certification.
Evidence-based decision making
Decisions based on the analysis and evaluation of data and information are more likely to produce desired results
The ISO recognizes evidence-based decision making as one indicator of strong Quality Management. To complete this, organizations can show they determine and monitor key indicators of quality and make evidence-based decisions. Wyblo easily provides data on trainees’ course experience, allowing training organizations to make the data-decision decisions for future learning moments.
Sustained success is more likely to be achieved when the organization manages relationships with all of its interested parties to optimize their impact on performance.
Organizations are only as strong as their team, making it essential to create a culture that values communication and open feedback. Wyblo can not only facilitate the collection and illustration of feedback that measures performance of trainers and courses, but can also facilitate sharing of that feedback with interested parties.
Unity of purpose and direction and engagement of people enable an organization to align its strategies, policies, processes, and resources to achieve its objectives
Change that effects both the institution and customers come from the top, meaning leaders of an organization need to be committed to quality in order to make an institution committed to quality. Wyblo helps facilitate the distribution of resources to empower change within leadership toward quality improvement.
Certifying yourself as an ISO 9001 organization is one way you can rise above competitors in the marketplace, as it indicates you are dedicated to providing a quality training program. Implementing a program, like Wyblo, is a great way to ensure you are following most ISO 9001 requirements, as it is a platform designed to help training organizations provide quality training to their clients.